Contact us here at Skyware Systems if you have questions or need assistance. Call us at 877-759-9329 (SKY-WEB9), or email us at Support@SkywareSystems.com with any questions, any time.
Skyware offers several types of support, including service training modules and video tutorials customized to your specific operation requirements with the professional support you need to compliment your staff during the implementation processes, as well as live, in-person help on demand.
Skyware technicians and help desk support personnel are available to you 24 hours a day, 7 days a week, 365 days a year and provide real-time live service to deliver technical and operational support whenever the need arises. All support technicians are experienced in all facets of our platform and can assist you with your installation, basic configuration or programming issues, as well as recommend solutions for your operational and procedural issues. Skyware specialists are seasoned experts in the field of hospitality, technology and operational management.
In the unlikely event that you experience technical problems, trained Skyware staff will respond within twenty minutes or less 7 days, 24 hours per day.
Our regular support hours are 7:00 a.m. until 10:00 p.m. Eastern time Monday through Friday, and 8.00 a.m. until 8.00 p.m. Saturday and Sunday. There is no charge for support calls during these hours. Skyware technicians and help desk support personnel ARE available to you 24 hours a day, 7 days a week, 365 days a year, with after-hours support available from 10:00 p.m. to 7:00 a.m. Eastern time (for all Skyware customers who are current with their support fees). After-hours support is intended for critical emergency support situations (when you can't wait for the normal business hours). It is NOT intended for procedural questions. Skyware will now charge for NON-EMERGENCY support calls during the hours between 10:00 p.m. and 7:00 a.m. Eastern time at the standard rate of $150.00 per incident. EMERGENCY support calls will continue to be part of the service and not subject to a charge.
After-hours support calls WILL REQUIRE A PIN, to enable access to our support personnel. This pin will be generated for you by using our Get Support page.
For more information on Skyware and our full-service enterprise solution in general, you should also view our website at www.skywaresystems.com and explore each of our modules. All applications offer functionality that is configurable with security allowing each user access to appropriate functions and operations:
Property Management
Skyware is able to tailor fit solutions for you, customizing your interface and allowing you to define the specific features that make up your Property and meet your particular requirements. You will be better connected throughout your entire property while also able to drive more overall sales. Skyware’s cloud-based hotel management software provides more paths for direct bookings, better hands-on support, faster property-wide remote access and many other seamlessly integrated benefits.
Web Booking Engine
Skyware's unique, customizable web booking engine possibilities, at your fingertips. Our mobile responsive Web Booking Engine can be utilized by all hotels wanting to convert more internal online reservations.
Restaurant and Retail Point of Sale
Software which provides access to our features used to create and update checks for the food and beverage service areas and retail areas of your Property, as well as generating the necessary reports. This module seamlessly integrates with the Property Management Software.
Sales and Catering
Allows you to manage your functions or events in a concise, cohesive manner. Once you wish to schedule dedicated spaces or time, you should use this module to help provide protection from double bookings and the potential of lost revenue, to enjoy automatic departmental reporting and ensure your staff is informed about the status of the event and their respective requirements, and to help build relationships with your clients and maintain those relationships whilst ensuring the efficient management of all of your Facilities.
Spa and Activities Scheduler
Using this module makes scheduling guests and attendants for specific activities simple and efficient. This module provides an integrated scheduling and billing application developed for spas and resorts to manage any club or spa operation to enhance guest services and generate more profits. The system is designed to fully integrate with our online reservation booking engine with the ability to reserve space, time and dates and process payments.
For any questions regarding our website, products or services, and to request demonstrations of any of our various modules, message us at Sales@SkywareSystems.com , 8:00AM to 6:00PM Monday to Friday.
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Skyware Support Offices are headquartered in Frederick, Maryland, and United Kingdom.
USA Location Headquarters:
5100 Buckeystown Pike
Suite 250
Frederick, Maryland 21704
877-759-9329 (SKY-WEB9)
For immediate assistance, don’t hesitate to call us.
UK Location Headquarters:
126 Southdown Road
Harpenden,
Hertfordshire, AL5 1QQ
Attention: Sara Buchanan
UK: 0190-853-8820 Ext. 301
Date Updated August 18, 2022